Privacy Policy

Privacy Policy

Effective Date: 8 May 2026

This Privacy Policy explains how SettleEase Conveyancing (“SettleEase Conveyancing”, “we”, “us”, or “our”) collects, uses, stores, discloses, and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We are committed to protecting your privacy and handling your personal information responsibly, transparently, and securely.

By using our website, engaging our services, or providing us with your personal information, you consent to the practices described in this Privacy Policy.

Who We Are

Business Name: SettleEase Conveyancing
Principal: Ferishta Rezahi Ghaznawi
Office Address: Level 8, 1341 Dandenong Road, Chadstone VIC 3148, Australia
Phone: 0466 960 892
Email: info@seconveyancing.com.au
Website: seconveyancing.com.au

The Information We Collect

We may collect personal information that is reasonably necessary for us to provide conveyancing and related services, administer our business, and operate our website.

The types of information we may collect include:

Personal Identification Information

• Full name

• Residential address

• Postal address

• Telephone number

• Mobile number

• Email address

• Date of birth

• Signature

• Government-issued identification documents (such as driver licence or passport, where required)

Transaction & Property Information

• Property address

• Purchase / sale contract details

• Vendor Statement / Section 32 documentation

• Property title information

• Settlement details

• Property ownership structure

• Trust / company information (where relevant)

• Mortgage / finance details relevant to settlement

Financial Information

Where reasonably required for settlement or client verification:

• Bank account details

• Deposit details

• Settlement payment details

• Financial institution information

Website / Technical Information

When you use our website, we may collect:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on our website

• Referring websites

• Click behaviour and browsing interactions

Marketing & Communication Information

• Enquiry forms submitted

• Consultation booking details

• Email correspondence

• Preferences regarding communications

• Social media interaction data

How We Collect Personal Information

We collect personal information in a variety of ways, including:

• When you contact us by phone, email, or online enquiry form

• When you engage our conveyancing services

• When you submit documentation for a property transaction

• Through correspondence with us

• Through electronic signing platforms (including DocuSign)

• Through cookies and analytics tools on our website

• Through Meta / Facebook Pixel and similar tracking technologies

• Through third parties involved in your transaction (where authorised or permitted by law), such as:

  • lenders

  • mortgage brokers

  • real estate agents

  • legal practitioners

  • government authorities

  • settlement platforms

  • professional advisers

Why We Collect Your Information

We collect, hold, use, and disclose personal information for purposes including:

• providing conveyancing services

• reviewing contracts

• preparing legal settlement documentation

• coordinating settlements

• identity verification

• communicating with clients

• liaising with lenders, agents, and third parties

• complying with legal obligations

• responding to enquiries

• website administration

• improving website functionality and user experience

• analytics and marketing

• internal record keeping

• fraud prevention and risk management

Disclosure of Personal Information

We may disclose personal information where reasonably necessary to:

• financial institutions

• mortgage lenders

• mortgage brokers

• real estate agents

• legal practitioners

• government departments

• land title authorities

• electronic settlement platforms (including PEXA where applicable)

• identity verification providers

• IT service providers

• cloud storage providers

• DocuSign and e-signature providers

• website hosting providers

• Google Analytics

• Meta / Facebook advertising services

• professional advisers

• insurers

• regulatory authorities

• courts / tribunals where legally required

We do not sell personal information to third parties.

Cookies, Analytics & Online Tracking

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

• understand website usage

• remember user preferences

• improve website performance

• measure advertising effectiveness

• optimise user experience

We may use:

Google Analytics

To understand visitor behaviour, website traffic, and engagement.

Meta / Facebook Pixel

To measure advertising performance and improve remarketing / audience targeting.

You can disable cookies through your browser settings, though this may affect website functionality.

Electronic Signatures & Digital Documents

Where electronic signing tools such as DocuSign are used, your personal information and signed documentation may be processed securely through those systems in accordance with their privacy and security standards.

Electronic records may include:

• signed agreements

• disclosure acknowledgements

• service authorities

• settlement documentation

• identity verification documentation

Data Security

We take reasonable steps to protect personal information from:

• misuse

• interference

• loss

• unauthorised access

• unauthorised disclosure

• unauthorised modification

Security measures may include:

• secure cloud storage

• password protection

• secure email handling

• restricted access

• secure software platforms

• encryption where available

• document management procedures

No system can guarantee complete security; however, we take privacy and security seriously.

Access & Correction

You may request access to personal information we hold about you, subject to legal limitations.

You may also request correction of inaccurate, incomplete, or outdated information.

Requests may be made by contacting:

Email: info@seconveyancing.com.au
Phone: 0466 960 892

Marketing Communications

We may occasionally send service updates, legal updates, newsletters, or promotional communications where permitted by law.

You may opt out at any time by:

• clicking unsubscribe (where applicable), or

• contacting us directly

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for third-party privacy practices and encourage you to review their privacy policies separately.

Privacy Complaints

If you believe your privacy has been breached, please contact us in writing:

Privacy Contact: Ferishta Rezahi Ghaznawi
Email: info@seconveyancing.com.au
Phone: 0466 960 892
Address: Level 8, 1341 Dandenong Road, Chadstone VIC 3148

We will investigate and respond within a reasonable time.

If you remain dissatisfied, you may contact the Office of the Australian Information Commissioner.

Changes To This Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on our website.

Your continued use of our website or services constitutes acceptance of the updated policy.

Contact Us

For privacy enquiries:

SettleEase Conveyancing
Level 8, 1341 Dandenong Road, Chadstone VIC 3148
0466 960 892
info@seconveyancing.com.au
seconveyancing.com.au

My recommendation: also add a Privacy Consent / Collection Notice checkbox to your contact forms (“I consent to SettleEase Conveyancing collecting my information in accordance with its Privacy Policy”). That strengthens compliance and enquiry handling.